FAQ

How long does it take the products to work?

You should begin to notice a difference in 5-7 days after first use.

Are SHINYALab® products vegan or vegetarian?

Our products are vegan. They contain no animal products.

Are SHINYALab products Sugar-Free?

Our products are sugar-free

Is the soy in the SHINYALab products Non-GMO?

The soy in our products is from soybeans that have not been genetically modified. This ingredient is imported from Japan.

Where is the SHINYALab office located?

We are located in Irvine, CA, USA with our parent company (George and Oliver) based in Tokyo, Japan.

What is the best way to store SHINYALab products?

Please store your products in a cool, dry place.

Are your products made in Japan?

No, our products are proudly manufactured in San Diego, California using unique Japanese botanicals that we import.

Can the 4 SHINYALab products be used together?

Yes, these products have been designed to provide increased benefits when using together.

Can I return my order for refund?

Yes, you can return your order under the SHINYALab Satisfaction Guarantee. If you are not 100% satisfied with our product, we will create a solution for you. You can return the product within 30 days of receiving it. We will send you a return label and you will receive a refund* minus a shipping and handling fee of $9.95. *Returns are applicable only for USA orders. International orders are final sale. Please emailsupport@shinyalab.comand provide your full name, order number and reason for your return and we’d be happy to assist you.

When will I receive my order?

For domestic shipments (Continental USA), please allow 2-6 business days after shipment for your package to arrive. After your order processes, you will receive an email with your order confirmation. Once your package ships, you will receive a separate email with tracking information and you will soon be able to log into your account to track your order.

Do you ship internationally?

Currently, we do not ship internationally.

What are your shipping costs?

Continental USA shipping and handling is a flat fee of $5.00 for orders under $50. You will receive free continental USA shipping for orders over $50 Shipping & handling to Alaska, Hawaii, Puerto Rico & Guam is $8.95.

What types of payments do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.